FAQ

  • I would like to know more about the FreeB products.
    • FreeB product photos and tablet specifications can be found here.
  • How long does it take for me to receive my .ASIA FreeB?
    • Please allow 6-8 weeks for shipping and handling. .ASIA will process your redemption order as soon as we receive your confirmation of a complete postal address.
  • It's been 8 weeks since my FreeB redemption request and I still have not received the FreeB in the mail. Who should I contact?
    • Write to us at info[at]freeb.asia, please include your domain and login information. .ASIA and FreeB.Asia are not responsible for defective, lost, late, stolen, misdirected FreeB items or incomplete postal address records. However, we will do our best to assist you within reasonable means.
  • My FreeB is defective, can I get a new one?
    • While .ASIA and FreeB.Asia are not responsible for any defective FreeB items. We will do our best to assist you within reasonable means. Please send back the defective FreeB item to the following address with your contact information, domain and login information. Once we receive the returned item, depending on the availability of .ASIA FreeBs, .ASIA will try our best to send you a replacement.

      DotAsia Organisation Ltd.
      15/F, 6 Knutsford Terrace, Tsim Sha Tsui, Tsim Sha Tsui
      Hong Kong
  • What is DotAsia Organisation?
    • DotAsia is a not-for-profit organization overseeing the governance of the ".Asia" domain extension with a core mandate to promote Internet development and adoption across Asia. DotAsia is formed by a consortium of country code Top Level Domains within the region including .CN (China), .IR (Iran), .JP (Japan), .KR, (Korea), .PH (Philippine), .SG (Singapore) and pan-Asia Internet / Information Technology related groups such as APTLD and APNIC. For more information please visit http://www.registry.asia